Terms of business
KAKMA Financial Ltd (hereinafter ‘KFL’), is the full and official name of the firm and the registered office is located at 44 Lower Salthill Road, Galway, H91 KWY9. The following Terms of Business offers the general terms under which the firm will provide its business services. The terms will also outline details of the regulatory and statutory obligations, and duties that both the firm and you hold in relation to services provided.
KFL is authorised to act as a ‘credit intermediary’ as defined under Consumer Credit Act 1995, section 2. As such the firm is regulated and adheres to the Competition and Consumer Protection Commission.
KFL is subject to the Central Bank’s Consumer Protection Code, the Minimum Competency Code and the Fitness and Probity Standards which provide protection to consumers. All relevant codes can be found on the Central Bank’s website: www.centralbank.ie.
Services Provided
The aim of the services that the firm provides is to act as a successful intermediary and agent between the customer and the optimal products available in the market. The firm will endeavour to research the current marketplace and provide for the customer the best options available to suit personal needs and circumstances, and to negotiate deals with product providers in the interest of the customer.
The firm will provide services tailored by the instructions given by the customers. Instructions can be delivered in an agreed format: by email, by writing or over the telephone. Instructions given by verbal consent over the telephone, may be acted upon before written consent is received, unless expressed otherwise by the customer.
The customer will be informed and updated on any transactions relevant to them. The firm may need to provide customers with relevant contract notes, financial agreements etc by email or by post.
To allow the firm to provide expedient and accurate services, there may be occasions when it will be necessary for us to contact the customer without there conveyed invitation. Any such contact will be in the interest of the customer and therefore such contact will only occur within the hours of 9am to 6pm during the weekdays, unless special circumstances warrant the customer and agent to organise a more suiting time. Any restrictions that the customer wishes to place, will be adhered to by the firm.
It is the policy of the firm to avoid conflicts of interests while providing services. The firm has procedures and arrangements in place to mitigate such conflicts of interest. However, where an unavoidable conflict of interest arises, we will provide information in relation to advise you on the matter.
Data Protection
KFL is a ‘Data Processor’ as defined under the General Data Protection Regulations (GDPR), Article 4. Information provided by the customer may be used, processed and stored for the purposes of the providing financial assistance to customers. Any information provided is confidential and remains the property of the customers. For detailed provision of how the firm handles personal data please refer to the relevant Privacy Notice, provided by KFL.
In alignment with the legal and regulatory requirements, KFL will retain customer records for a minimum period of six years, including the period following the termination of any relationship. This period may be extended by legal or regulatory requirements or upon an agreement between the customer and KFL.
Complaints Process
If you would like to inform KFL how we could improve our services or as a customer you are not fully satisfied with the level of services provided, please do so in writing, by email or by telephone, to details provided above.
Disclosure of Information
In the process of verifying the identification of customers, KFL takes the accuracy of the data received as paramount. To complete an application, the customer may be requested to complete a verification check, which is supplied by a third party. In the instance a customer fails to disclose relevant information, this may cause the application to be made void.
The ‘Terms of Business’ as laid out, will not impose any obligations for KFL to carry out a transaction on the behalf of a customer. KFL reserves the right to refuse any transaction at the discretion of the company.
Last updated: 13/08/2020